Information Technology Support and Project Coordinator

The National Employment Law Project (NELP) seeks an experienced technologist with a background in information technology and project management, looking to expand their technical knowledge while supporting the mission-driven organization’s business processes and technology infrastructure.

WHO WE ARE:

NELP is a national non-profit with offices in New York, Washington, D.C., Seattle, and Berkeley, promoting federal, state, and local policies designed to ensure that all workers and all who aspire to work—particularly people of color, women and the unemployed—can achieve and sustain economic opportunity and security through their labor. In furtherance of this mission, NELP works to dismantle structural racism, reduce economic inequality, and build worker power. Collaborating with national and grassroots partners, NELP promotes policies to improve the quality of low-wage jobs, strengthen access to work and mobility within work, create and enforce strong labor standards and rights, and improve benefits and services for the unemployed. NELP advances its work through research, advocacy, litigation support and technical assistance designed to raise wages, end wage theft and workplace violations, ensure safe and healthy workplaces, strengthen unemployment insurance and workers’ compensation, secure employer accountability, expand employment of people with arrest and conviction records, and promote a comprehensive policy framework to build a good jobs economy. For more information, see www.nelp.org.

WHAT WILL YOU DO:

In this role, you will work with the IT Director to maintain and monitor internal systems and manage support requests. You will be tasked with solving complex technical issues and collaborating with team members across all NELP teams to assist them with their technical needs. You will also be responsible for managing technical projects and communications to stakeholders. You should have an aptitude for thinking outside the box, enjoy critical thinking and organization.

RESPONSIBILITIES

Information Technology Support

  •  Support the implementation of new solutions and applications.
  •  Install and configure software and computer systems.
  • Troubleshoot and resolve issues with software and hardware.
  • Manage new user setup, training, and onboarding.
  • Manage inventory database for each location and implement software/hardware life-cycle methodology.
  • Analyze records and logs to spot underlying trends and potential issues.
  • Maintain self-help portal and procedural documentation.

Project Coordination

  • Develop and maintain information technology plans which outline project. purpose, status, individual tasks, milestones, and completion estimates.
  • Evaluate potential problems and technical hitches and develop solutions.\
  • Maintain knowledgebase project debriefs, tutorials, and best practices guides.
  • Conduct quarterly user satisfaction surveys.
  • Lead database related projects and improvements.
  • Work with the technical team to brainstorm new test ideas for administrative and technical projects.
  • Participate in team meetings to provide insight into technical needs and requirements.

WHO YOU ARE

  • Bachelor’s degree in the field of computer science or computer information systems preferred or 3 of years’ experience in IT/PMO.
  • Minimum 2 years of related experience in IT support and project management.
  • Familiarity with IT standards such as SSAE SOC2, ISO 27001, PCI, HIPAA/HITECH, NIST, CSA/CCM, ITIL.
  • Strong interpersonal communication and relationship-building skills.
  • Excellent verbal and written communication skills.
  • Ability to manage time and effectively prioritize numerous projects at one time.
  •  Analytical skills to identify problems and solutions.
  • Documentation management experience and experience with project management tools.
  • Working knowledge and expertise with a variety of software, hardware, and cloud applications.
  • In depth knowledge of Azure, Salesforce, and Microsoft Office 365
  • Capacity to solve complex technical issues and see projects through to completion.

LOCATION, COMPENSATION & BENEFITS

In response to the pandemic, all staff are currently working remotely and are not traveling. When conditions are amenable, the position will be based in the New York office. This position is in NELP’s bargaining unit, represented by National Organization of Legal Service Workers, UAW Local 2320. Classification and compensation for NELP bargaining unit positions is commensurate with relevant experience and education and based on NELP’s collectively bargained scales. Based on our union scale, the salary range for a NELP Information Technology Support and Project Manager with a Bachelor’s degree and 1 to 3 years of relevant experience is $63,000 to $67,000. Compensation also includes an excellent comprehensive benefits package, including full-coverage of family health insurance, a medical reimbursement plan, generous vacation and sick leave, contribution from employer to a retirement plan, and student loan repayment assistance for qualifying participants.

TO APPLY

Submit a cover letter, resume, and two references to http://bit.ly/WorkWithNelp, selecting the “NELP Information Technology Support and Project Manager” option under position. If you have questions regarding this announcement, please forward those to nelp@nelp.org, noting “NELP Information Technology Support and Project Manager” in the subject line. No phone calls or other email inquiries please. We will consider applications on a rolling basis. Applications due by March 31, 2021.

NELP is a 501(c)(3) non-profit organization and an equal opportunity, fair chance, affirmative action employer, committed to building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, creed, national origin, sex, age, disability, marital status, sexual orientation, military status, prior record of arrest or conviction, citizenship status, current employment status, or caregiver status.

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